Below is the care and warranty information for our fire-rated and architectural glass and framing product lines. If you need assistance or have questions beyond what is covered in the scope of this document, call us or email our sales team at sales@fireglass.com.
DISCLAIMER: The limited warranties made herein by Technical Glass Products (i.e., the limited warranties of freedom from defects in material and workmanship only) apply only to the products as-supplied by Technical Glass Products at the time of delivery. Technical Glass Products hereby expressly disclaims any and all warranties relating to the alteration, modification, manufacture, fabrication, integration, installation, assembly and/or combination of any product(s). Failure to comply with the instructions and guidelines set forth below may result in a loss of warranty.
Except as otherwise set forth herein, Technical Glass Products makes no express or implied representation or warranty as to the fitness, merchantability, or any matter with respect to the FireLite Products, Fireglass20 or X-Ray Shielding Lead Glass, whether used alone or in combination with any other material or equipment. Except as otherwise set forth herein, all warranties, including merchantability, are excluded.
Technical Glass Products warrants only that the product will be free from substantial obstruction of vision from dust or film formation or moisture accumulation between the sealed panes of glass resulting from failure of the perimeter seal due to defective materials or workmanship for a period of ten (10) years from the date of purchase, as noted exclusively on the Seller’s Sales Order Confirmation Terms and Conditions.
This warranty is applicable only when the units are installed vertically, in accordance with recommended glazing guidelines. This warranty shall not apply if the failure of the seal is caused by acts of God, an intervening cause, by mishandling, misuse, improper installation, installation by persons who are not qualified glaziers, or by any other cause whatsoever not within our exclusive control, and shall not apply unless the failure occurs within ten (10) years from the date of purchase and the claim is delivered to us within 30 days of the failure of the seal.
The remedy for product proved to be defective under the terms of this warranty is limited to shipment of replacement product. With respect to all claims under this warranty, Technical Glass Products shall have the right to inspect any and all products alleged to be defective.
Technical Glass Products warrants only that the product will be free of manufacturing defects resulting in material obstruction through the glass area and/or edge separation and changes in properties of the interlayer for a period of five (5) years from the date of purchase, as noted exclusively on the Seller’s Sales Order Confirmation Terms and Conditions, provided the Products have been properly shipped, stored, handled, installed and maintained.*
The remedy for product proved to be defective under the terms of this warranty is limited to shipment of replacement product.
With respect to all claims under this warranty, Technical Glass Products shall have the right to inspect any and all products alleged to be defective.
*See Care and Cleaning Instructions. See individual product fact sheets for additional storage, handling and installation instructions.
Technical Glass Products warrants only that the surface-applied film will maintain peel adhesion without peeling, cracking, crazing, delaminating or discoloring for a period of three (3) years from the date of purchase, as noted exclusively on the Seller’s Sales Order Confirmation Terms and Conditions, provided the product has been properly shipped, stored, handled, installed and maintained.*
The remedy for surface-applied film proved to be defective under the terms of this warranty is limited to the replacement of the film material only.
With respect to all claims under this warranty, Technical Glass Products shall have the right to inspect any and all products alleged to be defective.
*See Care and Cleaning Instructions. See individual product fact sheets for additional storage, handling and installation instructions.
Technical Glass Products warrants only that the surface-applied film will maintain peel adhesion without peeling, cracking, crazing, delaminating or discoloring for a period of three (3) years from the date of purchase, as noted exclusively on the Seller’s Sales Order Confirmation Terms and Conditions, provided the product has been properly shipped, stored, handled, installed and maintained.*
The remedy for surface-applied film proved to be defective under the terms of this warranty is limited to the replacement of the film material only.
With respect to all claims under this warranty, Technical Glass Products shall have the right to inspect any and all products alleged to be defective.
*See Care and Cleaning Instructions. See individual product fact sheets for additional storage, handling and installation instructions.
Technical Glass Products warrants that, subject to Requirements for Proper Handling and Installation as set forth below, as well as any applicable installation manuals or shop drawings, and if properly installed in a fire rated support system that is approved by a recognized independent testing laboratory (e.g., Underwriters Laboratory), its Pilkington Pyrostop fire protective glass will meet Pilkington’s published specifications. This warranty for Pilkington Pyrostop shall extend for a period of five (5) years from the date of purchase from Technical Glass Products as noted exclusively on the Seller’s Sales Order Confirmation Terms and Conditions.
This warranty is subject to the Pilkington Pyrostop glass having been handled and installed in accordance with Glazing and Handling Guidelines, as well as any applicable installation manuals or shop drawings. It is essential that glazing contractors or other handlers or installers be familiar with such instructions. The removal of edge tape from Pilkington Products voids the warranty.
Copies of Pilkington Pyrostop specifications, and instructions for handling and installation are available online at fireglass.com, or by calling 800.426.0279.
Technical Glass Products’ liability under this warranty shall be limited to replacement of the Pilkington Pyrostop glass, or, at Technical Glass Products’ option, to a refund of the purchase price. If Technical Glass Products elects to replace the glass, the glass furnished as such replacement will carry the same warranty for the balance of the warranty period, and the same delivery terms that applied to the original shipment.
Such replacement or refund is the sole remedy provided under this warranty.
In no event shall Technical Glass Products be responsible for any costs of removal, installation or reinstallation, for loss of use, or for incidental, consequential, or other damages of any kind.
Technical Glass Products reserves the right to have any glass to which the foregoing warranty applies inspected in the field by a qualified representative, and to have samples furnished to Technical Glass Products for examination and laboratory analysis.
THE FOREGOING IS THE ONLY WARRANTY FOR THIS PRODUCT, AND IS GIVEN IN LIEU OF AND TO THE EXCLUSION OF ALL OTHER RIGHTS AND REMEDIES, HOWEVER ARISING, WHICH ANY PURCHASER, INSTALLER OR USER OF PILKINGTON PYROSTOP GLASS MIGHT OTHERWISE HAVE. IN NO EVENT WILL PILKINGTON OR TECHNICAL GLASS PRODUCTS BE RESPONSIBLE FOR ANY COSTS OF REMOVAL, INSTALLATION OR REINSTALLATION, FOR LOSS OF USE, OR FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY KIND. TECHNICAL GLASS PRODUCTS OR PILKINGTON MAKE NO WARRANTY OF MERCHANTABILITY, NO WARRANTY THAT THE PRODUCT IS FIT FOR ANY PARTICULAR PURPOSE FOR USE, AND NO OTHER WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. FOR THE AVOIDANCE OF DOUBT, TECHNICAL GLASS PRODUCTS MAKES NO OTHER WARRANTIES OF ANY KIND, AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES.
All Pilkington Pyrostop warranty claims issues should be sent to:
Technical Glass Products
8107 Bracken Place SE
Snoqualmie, WA 98065
P: 800.426.0279
F: 800.451.9857
E: sales@fireglass.com
This warranty applies to purchasers of any of the products listed above, but excluding any associated door hardware provided by third-parties (“Products”). Technical Glass Products warrants that the Products will be free from manufacturing defects, which would render them unserviceable or unfit for their normal use under normal conditions. Technical Glass Products warrants that if properly handled and installed in accordance with the manufacturer’s published instructions, Products supplied by Technical Glass Products will meet the manufacturer’s published specifications, provided, however, that these warranties do not apply or extend to Products that have been modified or fabricated in any way by third parties.
For SteelBuilt Systems – This warranty shall extend for a period of two (2) years from the date of purchase, as noted exclusively on the Seller’s Sales Order Confirmation Terms and Conditions.
For Fireframes Series / System – This warranty shall extend for a period of five (5) years from the date of purchase, as noted exclusively on the Seller’s Sales Order Confirmation Terms and Conditions. For Fireframes TimberLine® Series, this warranty shall be further limited for the veneer wrapped cover cap profiles to be free from adhesive delamination for one (1) year from the date of purchase.
This warranty is further conditioned upon the Products having been handled and installed in accordance with the manufacturer’s published instructions. It is essential that glazing contractors or other handlers or installers of Products be familiar with such instructions. Instructions for handling and installation are available online (SteelBuilt Systems at tgpamerica.com and Fireframes at fireglass.com), or by calling 800.426.0279.
Technical Glass Products’ liability under this warranty shall be limited to replacement or repair of the Products supplied or, at Technical Glass Products’ sole option, to a refund of the purchase price. If Technical Glass Products elects to replace a Product, the replacement Product will carry the same warranty for the balance of the original warranty period, and the same delivery terms applicable to the original shipment. TGP reserves the right to have any Products to which the foregoing warranty apply, field inspected by a qualified representative, and to have samples returned to Technical Glass Products for examination and laboratory analysis. Such replacement, repair or refund is the sole remedy provided under this warranty, and in no event shall Technical Glass Products be responsible to purchaser or any third party for any costs of removal, installation or reinstallation, for loss of use, or for direct, indirect, special, incidental, consequential, or other damages of any kind. Technical Glass Product’s liability on any claim, loss or liability arising out of or connected with this transaction (including but not limited to loss or liability arising from negligence, strict liability in tort, warranty or breach of contract), shall in no case exceed the price paid by purchaser to Technical Glass Products for the Products. Technical Glass Products shall have no liability for any liquidated damages whatsoever.
The foregoing is the only warranty for Products supplied by Technical Glass Products. Technical Glass Products makes no warranty of merchantability, no warranty that any Product is fit for any particular purpose or use, and no other warranty of any kind, express or implied.
© March 2021 Technical Glass Products. FireLite and FireLite Plus are registered trademarks of Nippon Electric Glass Co., Ltd. Pilkington Profilit is a trademark and Pilkington Pyrostop and Pilkington Pyrodur are registered trademarks of Pilkington plc. Fireframes TimberLine is a trademark and Technical Glass Products, One Source. Many Solutions, TGPAmerica, Fireglass, SteelBuilt Curtainwall, SteelBuilt Window & Door, WireLite and Fireframes are registered trademarks of Technical Glass Products. Plexiglas is a registered trademark of ATOFINA, S.A. GOOF OFF is a registered trademark of W.M. Barr.
Care must be taken not to scratch the film
Failure to comply with these care and cleaning guidelines may result in loss of warranty.
As a high lead content glass, LX glass is more susceptible to staining as compared with normal window glass. Pay attention to the following precautions for installation and cleaning.
To maintain aesthetics, it is important to clean the glass during and after construction. Normal practices apply, especially to ensure that the glazing sealant system remains in good condition and water tight. The drain and ventilation holes in external framing systems must also be kept clear.
Failure to comply with these care and cleaning guidelines may result in loss of warranty.